Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING ORDER AND USING THIS SITE

Terms and conditions for bespoke and online orders

The Contract exists between Sash Lowdon Designs (Alexandra Lowdon) and the Client (whose name appears overleaf). The contract will include those instructions written into the contract only.

1. We endeavour to deliver items forming part of this contract at the specified time, our obligation however, is to deliver on time providing that the materials to complete the work are available at the time the work is to be undertaken. We will keep the client informed at all times of supply problems, or other factors, which can affect delivery times.
2. To avoid confusion telephone orders will not be accepted. Any changes or additional instructions must be confirmed in writing and a price agreed before the work can proceed.
3. Any problems with an order must be bought to our attention within seven days of receipt of the order. Thereafter charges will be made for any corrections.
4. We do our best to advise customers of the suitability of fabrics, whether supplied by us or not, however, we can only take responsibility for materials which are supplied by us. Covering fabric supplied by the Client is at their own risk. Shortage and faults in fabrics supplied by the Client is the Client’s responsibility.
5. We reserve the right to apply a 25% surcharge for handling fabrics not supplied by us.
6. There will be a 20% surcharge if we are given many small pieces from which to make a product.
7. Carriage and Delivery charges are extra if not already quoted
8. We cannot be held responsible for fabric flaws. If we cannot cut round them, you will be notified.
9. We reserve the right to add a surcharge to the make-up costs where fabrics, woven or printed off-grain, require extra time to make and where fabrics and patterns behave unexpectedly.
10. We cannot be held responsible for the present or future behaviour of the treatment/fabric/trims, such as wearing and deterioration, stretching, shrinking, staining, cleanability, fading or damage to person or property, where the consumer has acted against ours or the manufacturer’s/retailer’s instructions i.e. washing instructions, steaming etc.
11. We will not be responsible for charges if you have another company make corrections – you will still be responsible for the original bill.
12. Charges will be made for any corrections that are not our fault.
13. Holiday cut-off dates: Orders and fabrics must be received by 1st February for pre-Easter delivery and 1st October for pre-Christmas delivery.
14. Complaints will be dealt with a quickly as possible and resolution of the same will be our prime objective.
15. Payment terms: A 50% non-refundable payment is required for us to accept an order. The balance is due in full prior to delivery. Interest on overdue accounts will be charged at 1% per month or part thereof. Prices quoted stand for thirty days.
16. A payment of 50% will form an acceptance of the terms and conditions attached.
17. We may take photographs of the finished products in situ. If you would prefer that photographs are not taken, please let us know in writing.
18. For bespoke and made-to-order items we are unable to offer returns or refunds unless they are damaged or faulty.

ADDITIONAL UPHOLSTERY TERMS

1. Additional work, which may not be apparent when the estimate is provided, will be advised to the client on discovery, and a course of action agreed. This includes frame repairs, which are hidden by upholstery.

ADDITIONAL SOFT FURNISHING TERMS

1. For us to fulfil your order accurately the following information must be given by the client with an order:

• Contract Details
  • Fabric & Trimming information: company, colour, reference number, pattern repeat and swatch sample. Swatches must be marked right side up, with the pattern in the correct top to bottom position. This is extremely important when fabric is used in conjunction with wallpaper and upholstery.
• Complete finished measurements, including drawings and any special instructions.
• We cannot guarantee any completion date until all components for a job (fabrics, trims, and measurements) have been received. We cannot be held responsible for delays caused by circumstances beyond our control.

 

Terms and conditions for using this site

What's in these terms?

These terms tell you the rules for using our website sashlowdondesigns.com (the site).

Who we are and how to contact us

sashlowdondesigns.com is a site operated by Sash Lowdon ("We”).

To contact us, please email use the details found on the contact page the site.

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site.

If you purchase goods or services from our site, our Terms and conditions of supply will apply to the sales.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 14 June 2023.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):

• Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.
• Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

This website may include information and materials uploaded by other users of the site, including to social media pages, video-sharing sites, bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

How to complain about or report content

If you become aware of any unacceptable content on the site, or if you wish to complain about any other content, please contact us using the details found on our Contact page.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
• All other liability is excluded or limited to the greatest extent permitted by law.

If you are a business user:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.
• In particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

If you are a consumer user:

• Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

We will only use your personal information to fulfil orders placed with us, and to keep in contact with you about any future offers or designs we believe you may be interested (if you have agreed to such marketing communications).

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact us using the details on our contact page.

Which country's laws apply to any disputes?

These terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction.